Refund policy

Returns
Our Policy is a 10 day return/exchange policy.  All shipping will be at the cost of the customer.  All items must be unused.  If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange without management approval. Please email empirerollerskates@gmail.com your concerns before the 10 day period is expired.  All Afterpay orders will have a 10% fee to cancel/return.  Shop Pay Installments will have a 6% cancel fee.  All custom mounts and boots will be non-returnable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must email us at empirerollerskates@gmail.com within the 10 day period. If you don't see a response, there is a possibility it went to spam folder, so please call 909-294-6396 and we can check folder.  

Additional non-returnable items: Gift cards, custom skates, custom mounted skates.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at empirerollerskates@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at empirerollerskates@gmail.com and send your item to: 263 N. 2nd Ave Upland California US 91786.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 263 N. 2nd Ave Upland California US 91786

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.